Shipping policy

DELIVERY INFORMATION

We currently ship to selected European countries. Shipping availability is shown at checkout based on your delivery address.

Order Processing Time:
Orders are processed within 2–4 business days after payment confirmation.

Estimated Delivery Times:

Total estimated delivery time (processing + shipping) is typically between 9–18 business days.

Please note that delivery times are estimates and may occasionally be longer due to holidays, customs processing, weather conditions, or carrier delays.

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SHIPPING COSTS

We offer free standard shipping on all orders. No minimum purchase is required.

Tracking information is available for most shipments and will be provided once your order has been shipped.

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CUSTOMS & IMPORT DUTIES

Orders shipped within the European Union generally do not incur additional customs charges.

For Switzerland, customs duties or import taxes may apply depending on local regulations. These charges, if applicable, are the responsibility of the customer.

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ORDER PAYMENT

All payments are processed securely in Euros (€).

If your local currency differs, your payment provider may apply currency conversion fees according to their exchange rates.

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ORDER CONFIRMATION

After placing your order, you will receive a confirmation email. Processing begins once payment is confirmed.

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TRACKING

Tracking information is available for most shipments and will be provided by email once your order has been dispatched.

Please note that in some cases tracking updates may be limited depending on the carrier or destination country.

If you have any questions regarding your shipment, you may contact our support team.

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CONTACT

If you have questions regarding shipping, please contact us:

Email: support@kigalxbands.com
Support hours: Monday – Friday, 9AM – 6PM EEST

© 2026 Kigalxbands. All rights reserved.