Frequently Asked Questions

For Apple Watch:

Hold the release button on the back of your watch and gently slide out the old band. Insert the new one until you feel it click securely into place.

For Samsung Galaxy Watch:

Locate the small quick-release pin on the back of the band. Slide the pin inward toward the center of the band, align the new strap with the watch lug, and release the pin to lock it in place.

Once attached, gently pull on each side to ensure both bands are secure before wearing your watch.

Our bands are independently designed and crafted to fit Apple and Samsung smartwatches perfectly.

They are not produced by Apple or Samsung, but they match — and often exceed — the quality and comfort of the originals.

Our collection supports all major smartwatch sizes:

Apple Watch:

Series 1–9, SE, Ultra, Ultra 2

(38mm, 40mm, 41mm, 42mm, 44mm, 45mm, 49mm)

Samsung Galaxy Watch:

Watch 4, Watch 5, Watch 6, Galaxy Watch 7

Each product page includes detailed compatibility info to help you find the perfect match.

We offer worldwide shipping.

Delivery usually takes 5–15 business days, depending on your country.

You’ll receive a tracking link via email once your order has shipped.

You can track your order on our Order Tracking page by entering your tracking number.

Yes, you can return or exchange your item within 14 days of receiving it.

The band must be unused and in its original packaging.

Contact us at support@kigalxbands.com.

Our products combine premium materials with a minimalist design.

Each band is tested for durability, comfort, and precision to ensure the best experience for your Apple or Samsung watch.

Absolutely.

All transactions are protected with SSL encryption.

We never store your card details.

Payments can be made using Visa, Mastercard, Apple Pay, and Google Pay.

Our support team is available 7 days a week.

Contact us at support@kigalxbands.com

or through the Contact Information page.